Privacy Policy

This policy was last updated and effective from15th April 2026.

References to ‘we, us or our’ are stipulating NC Nourish’s commitment and actions to uphold this privacy policy.

References to ‘You, your, user’ are used to identify any person who visits the website, social media or uses the services.

This policy explains how NC Nourish uses and protects any personal information you provide, therefore any identifiable and personal information that you provide on this website or through our services will be handled in accordance with this policy. NC Nourish is committed to ensuring your data and privacy is protected, we comply with General Data Protection Regulation (GDPR) and the Data Protection 2018.

By using this website and our services you are agreeing to this policy. For further information please contact info@ncnourish.com. NC Nourish has the right to review, update and amend this policy as required. You will be notified of any changes.

This policy covers what to expect with regards handling your personal information on this website and if you choose to use our services.

What information we collect, use, and why.
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
Cookies
Complaints procedure.

What we collect.

We collect and use the following information to deal with an enquiry, provide care, a comprehensive nutritional service and to ensure accurate record keeping with consent. Information we collect includes but not limited to:

Name, address, contact details, gender, emergency contact, details of GP and other medical professionals, gender, occupation.
Current and past medical history, current medications, body measurements, and lifestyle information.
By accessing the website and relevant sites information such as internet protocol address, your log in information, browser type, browser plug in types, diagnostic data, operating systems, time zone.

2. Lawful bases and data protection rights

Under UK data protection law we must have a lawful basis for collecting and using your personal information. There are a list of possible lawful bases in relation to UK GDPR. You can find out more about lawful bases on the ICOs website.

Our lawful bases for collection and use of your data could fall into one or more of the following categories.

Consent, when clear permission has been freely provided.
Contract, processing is necessary for entering a contract with you.
Legal obligation, processing is necessary to ensure compliance with the law.
Vital interests, processing is necessary for the protection of someone’s life.
Legitimate interest, processing is necessary for safeguarding, responding to emergencies, public security.

It is important to know your rights as the service user.

You have the right to ask us for copies of your personal information, information we share.
You have the right to ask us to correct or delete personal information that you think is inaccurate or incomplete.
You have the right to ask us to delete your personal information.
You have the right to ask us to limit how we can use your personal information.
You have the right to object to the processing of your personal data
You have the right to ask that we transfer the information you gave us to another organisation.
You have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and within one month of any event occurring. To make a data protection rights request, please contact using info@ncnourish.com

3. Information gathering.

The information required to carry out any service by NC Nourish will come directly from you with your consent.

4. Data retention.

Your details will be held for 8 years from the year of last entry; this is in line with The Records Management Code of Practice for Health and Social Care (2021/2023) and the British Dietetic Association guidance for record keeping. The records and information will be collected, assessed and documented by Naomi Cockram.

5. Sharing personal data.

You agree that we have the right to share your personal data with;

Relevant health care professionals if through discussion and with your consent it is agreed it is in your best interest.

We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:

we have a legal requirement (including court orders) to collect, share or use the data;
on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);

NC Nourish DOES NOT lease to release; sell or lease your information to third parties.

6. Security

NC Nourish are committed to protecting your data. IONOS, (Worcestershire, England) is the host website however no data is stored on this sight. Laptops and documents with your information are password protected.

NC Nourish may include links to third party websites, we do not control these sites and therefore are not liable for their privacy policies or terms and conditions. Please review these prior to using any link.

All cookies may be used on this site however they are used in accordance with the current cookie law.

Strictly necessary cookies are used for essential operations and support basic functions for site working.
Analytic cookies are used for us to understand the access and monitoring usage of the website.
Functional cookies are used to support additional functions

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Further to this please get in touch via info@ncnourish.com if you have any further questions.